Privacy Policy

Anchored Hope For Her Heart (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

  We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Further Information

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact details

If you have any questions about how I use your personal information, you can contact me at:

Email: hello@ruthclemence.com

What information we collect, use, and why

When you contact me about mentoring, I may collect:

• your name;

• your email address;

• information you provide about yourself and what you would like mentoring with;

• dates and times of mentoring sessions;

• information you voluntarily provide during mentoring; and

• limited records relating to our communications and mentoring arrangements.

I ask you not to provide unnecessary sensitive personal information when first contacting me.

I use your personal information to:

• respond to your mentoring enquiry;

• communicate with you about mentoring;

• arrange and conduct mentoring sessions;

• keep appropriate records of the mentoring relationship;

• manage and improve the mentoring service; and

• deal with any legal, safeguarding or security issues where necessary.

I will only use your information for purposes that are compatible with the reasons explained in this notice, unless I have a legal obligation or another lawful reason to do so.

Regarding this website:

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Account information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Account information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please use the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Under UK data protection law, I rely primarily on legitimate interests to process the personal information necessary to respond to enquiries and provide a service.

For mentoring:

• My legitimate interest is to be able to communicate with people who request mentoring and provide the mentoring they have asked for.

• I only collect and use information that is reasonably necessary for these purposes.

• Where I need to use your information for a different purpose requiring another lawful basis, I will identify and explain that basis.

• Mentoring sessions are normally provided using Zoom. I do not normally record mentoring sessions. If a session needs to be recorded for a specific reason, I will explain beforehand and address the applicable privacy requirements before recording. Zoom may process personal information as part of providing its service. You can read Zoom’s privacy information on its website: Zoom Privacy Statement

For this website:

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• In order to provide regular updates about Anchored Hope For Her Heart contact details are required. Without them it would not be possible to provide the regular updates. It is optional to receive these updates but they enable subscribers to be kept up to date with the latest information.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

We will not keep personal information for longer than is reasonably necessary.

As a general policy:

• enquiry information that does not result in mentoring will normally be deleted within 3 months.

• information relating to an ongoing mentoring relationship will be retained while the relationship continues;

• basic records relating to completed mentoring may be retained for 12 months after the last session;

• and information will be securely deleted when it is no longer required, unless I have a legal reason to retain it.

You can unsubscribe from Anchored Hope For Her Heart by clicking ‘unsubscribe’ at the bottom of our emails, or email our address and we can take off your details.

Who we share information with

I will not sell your personal information.

I may use service providers necessary to operate the service, such as:

• my website or hosting or provider;

• email provider;

• appointment/scheduling provider; and

• Zoom

These providers may process personal information on my behalf or independently as part of providing their services.

I may also disclose information where I am legally required to do so, or where disclosure is necessary to protect someone from serious harm or comply with a legal or safeguarding obligation.

Confidentiality and Safeguarding

I will treat information shared during mentoring as confidential. However, confidentiality cannot be absolute. For example, I may need to share information where there is a serious concern about someone’s safety, a safeguarding concern, or a legal obligation requiring disclosure. I will normally try to explain this to you where it is appropriate and safe to do so.

Complaints

If you have any concerns about use of your personal data, you can make a complaint directly to me using the contact details at the top of this privacy notice so I can try and resolve the issue.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 11/09/2026